Assessment Fee: Rs.999 — Non-refundable
The Rs.999 fee covers the Personal Health & Lifestyle Assessment session. The fee is non-refundable under the stated policy, subject to applicable law. If Healthy Steps Towards Wellness cannot deliver the paid service or a booking fails because of a system issue, an appropriate resolution will be provided.
Cancellation and rescheduling
Non-refundable fee: The Rs.999 assessment fee is non-refundable when the client cancels or does not attend, subject to applicable law and the exceptions below.
Rescheduling: Clients may reschedule their appointment once without an additional fee, provided they request the change at least 24 hours before the scheduled session. Rescheduling is subject to actual calendar availability.
Late cancellation or no-show: Cancellations made less than 24 hours before the appointment, or failure to attend without prior notice, will generally result in the assessment fee being forfeited. Exceptions may be considered for genuine emergencies.
If the coach needs to reschedule: If Akshara cannot attend, the client may choose another available appointment without an additional charge.
Technical problems or inability to deliver the service: If a confirmed paid assessment cannot be delivered because of a problem on the business's side, Healthy Steps Towards Wellness will offer a suitable alternative appointment or an appropriate refund where required by applicable law.
How to request a change: Clients should contact healthysteps66@gmail.com as soon as possible, mentioning their name and appointment date and time.
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